![]() Double check your internet connection – ensure that you are connected to a strong WiFi connection for the best possible experience.Restart your device – It may seem a bit silly, but it does help clear up a number of minor issues!.Double check that you are using a supported device.Below are some useful techniques which often help in situations like this: We are sorry to hear you’re having trouble with our app. If you were seen by any other Board Certified Clinician outside of our practice or you were prescribed this medicine elsewhere, you should schedule a visit with one of our clinicians to request a refill of your medication. If you are a member seeing a psychiatrist, please reach out to our Member Support team for assistance by calling 80 or click on the “Get Care” button, then “message your care team.” Choose “prescriptions” as a reason and provide the name of the medication you would like to be refilled. from the app, click on the “Get Care” button, then “message your care team.” Choose “primary doctor questions” as a reason and provide the name of the medication you would like to be refilled.If you are a primary care patient, you can request a refill in the following ways: If it is clinically safe and appropriate to do so we are able to provide you with a refill. Please note you must have been seen before and prescribed that medication in order to request a refill. We offer the ability to request a refill if you have seen by one of our Doctor On Demand Psychiatrists or Primary Care Clinicians. If Doctor On Demand is not a benefit offered through your insurance plan, you can still see a provider. It’s free to sign up and your visit price is always shown upfront – with no surprise bills later. Once you create a free Doctor On Demand account, you can check if your insurance is accepted. Doctor On Demand also accepts many other types of insurance. Medicare Part B now covers Doctor On Demand visits. Doctor On Demand is waiving co-pays for Medicare Part B beneficiaries during the public health emergency as permitted by government policy. This policy may change at any time, but we will always provide an estimated cost and maximum possible cost when you take a visit. What is the cost for a Doctor On Demand visit? If you already have a Doctor On Demand account, you need to open the app, sign-in, go to My Account, select Add Insurance, select Medicare, and add your Medicare Number Instructions for adding Medicare to your existing account if you are accessing Doctor On Demand through the App on your mobile device: Next, select Medicare, and add your Medicare Number. If you already have a Doctor On Demand account, you need to sign-in, go to the dropdown menu below your name and select Payments and benefits, then scroll to the insurance section and click Add insurance. Instructions for adding Medicare to your existing account if you are accessing Doctor On Demand on your desktop computer:
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